FP021: True Hospitality in the Hamptons – What it Takes to Build a top Bed & Breakfast in the Hamptons with Gary Muller

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A life in the Hamptons, running a picturesque inn perched at the end of Long Island, sharing fine food and drink with visitors from around the world. Sounds like a version of heaven to many.

Without a doubt, Gary Muller — chef and co-owner with his wife Sylvia of the high-end bed and breakfast The Mill House Inn — certainly does enjoy his work. But for Muller, it’s the joy of the business and the people he gets to interact with that truly make him happy. Hearing Muller talk about his work, it’s unmistakable how much he loves taking care of people.

“The reason they’re coming back isn’t the room. It isn’t about the accommodations. It’s because there’s people there who care about them,” Muller says of his guests. That attitude is a necessity in this line of entrepreneurship.

That’s because, as anyone who has worked in hospitality, even as a server or a line cook will tell you, it can be an extremely difficult business, as challenging and chaotic as it is rewarding. It can be a life of wax and wane, feast and famine, fortune and misfortune.

While there are certainly aspects of running an inn in the Hamptons that are unique to that line of work, at the end of the day, the business lessons Muller has learned are universal. He’s navigated the rough waters of entrepreneurship using a mix of confidence in his craft, quick-but-prudent decision-making, and perhaps most of all, good listening. Muller has learned the most important lesson, and it applies to any business.

“I think it’s all people. I don’t think I ever sold food, and I know I certainly don’t sell rooms right now. But I know the one thing that’s for sure — it’s people. It’s all about the people. The only real asset you ever have is your team, your staff. You fail immediately without them and you succeed so well with them.”

In this interview you will learn:

Gary's amazing insights on what he has learnt from some of the most successful business man and women that have stayed at his B&B

His fascinating journey on developing one of the top bed and breakfasts in the hamptons

What it means to truly care about your customer

Hospitality 101

How create an experience that will last with you forever

& much more!


  • Jerome Daughtrey

    This was an amazing podcast, Nathan. A true pleasure to listen too and some great principles to implement into my own life.

    • Hello Jerome,

      Glad to hear you enjoyed this one, Gary was such a pleasure to speak to. A true world class entrepreneur. I didn’t have to say much and let him just share all the gold 🙂

      If you have a second a review on iTunes would be VERY appreciated! – foundr.com/cast

      Please let me know how else I can help!

      Best
      Nathan

  • Emma Schwartz

    Nathan this podcast has completely exhilarated me. I’ve listened to it 3 times since last night and can’t thank you enough for making this available in this format. Gary is so inspiring, I’m a founder in NYC launching a startup in the travel space and listening to your conversation with Gary has fundamentally altered how I look my/all business. In the most sincere way possible, this has been truly transformative. I’m going to reach out to Gary, in the podcast he mentioned including his email – does that offer still stand? Thank you thank you thank you!

    • Hello Emma, so fantastic to hear from you! All I can say is WOW. Gary was such a fantastic guest, and such a pleasure to speak with! I actually caught up with him 2 weeks ago and stayed at the Mill House Inn. It was amazing! You can reach Gary here – [email protected]

      We will continue to provide as much value as possible via our platform! Thank you so much reaching out and letting us know the impact our work has had on your startup. It’s messages like this that keep us going 🙂

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